5 and 6 Series Recalled...

The irony of your misspelling 

I was wondering that too... Quality Street Chocolates

 

I'm guessing it's all about ensuring that other Engineers/trades etc stay within the rules with what ever they are engineering/designing/building/fixing. 

 

As a Civil Engineer worrking on the Railway we are bound by various Design Codes etc to ensure that the footbridge or underbridge we have designed, built and then installed has all been done to the correct rules, so it doesn't fall on someones head etc.  Has the designer used the correct design codes, has the fabricator bought the correct grade of steel, has the welder taken due care and attention to ensure his weld meets the correct Standards for welding procedures etc.  Has all the mountains of paperwork been filled out to say that the enginer/welder has done everything correctly.  The Quality Assurance process is quite a rigorous one and big client organisations like the one I work for, love it.

When BMW write to you, do you not have a choice as to which dealer you go to?

When Mercedes initiate a recall they put it on a system that the dealers can access. When the reg is input it will flag up the vehicle is due a recall. The dealer in the area of the said vehicle is made responsible for getting that recall done so they basically have a list of vehicle which are on their recall list. The customer can go to any dealer of his choosing and once the claim goes through warranty, the recall for the said vehicle gets deleted off the system and the associated dealer is free of the burden of having that recall of that vehicle against their name.

It's a little unfair because if the vehicle is kept out of that dealer area and the dealer has no real way of getting the customer to get that recall done, when the dealers are given their bonuses for hitting their key performance indicators, they are marked down on teh number of recalls which are on their list but have not been done, even though it's not really their fault. I guess it's Mercs way of making 'someone' in the field responsible for getting that vehicle done.

I'm guessing if BMW run a similar system it may be that particular dealer wanting to take responsibility for their recall list and keep it within their control but IMHO they shouldn't have control over where you go.

 

On the second subject, I am merely an engineer of my own success and consequently, my own downfall depending on how people use the structure of the relationship I have contsructed, the bridges I have built and the fence on which I sit.

 

Mike

Mercedes have a big thing about getting everything done in a timely manner with minimum downtime for the vehicle so to let a vehicle leave without a known recall being done is largely frowned upon. I'd be very surprised if other manufacturers didn't have a similar view.

 

One thing to get used to, the more advanced our vehicles become, the more recalls and warranty work we are going to be founds needs doing and that is a fact. The technology is having to advance so quickly thanks to our friends in Brussells the manufacturers don't get enough time to thouroughly test and develop the vehicles so they get developed in the marketplace with us as their guinea pigs. Makes you feel special doesn't it?

 

Mike 

Newbie here so be gentle.........

DON'T WAIT for the dealer to get in touch as this won't be happening !  get on the phone yourself to then and ask then to check your chassis number against the recall mastersheet..............get it booked in ASAP and it'll be done.

Mine was in the dealers today and was done - it was them that told me that the dealers will not be making contact with owners, it's the other way round.

They're not calling it a recall........... it's a "quality enhancement" ??  I guess this gets round any legislation whereby the owness is on them to contact owners, instead it's up to you !

My advice is, if only for peace of mind, get in touch with the nearest BMW dealer and get it booked in as soon as.

It's a no cost service by BMW so why wouldn't you take advantage and have the work added to the main database ?

 

Mike

It's simply a phone call to your nearest dealer & quote the chassis number-  so give them a buzz & see what they tell you ?