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Andrew Rolland 
Moderator Group
Go away rain
Joined: 19-August-2004
Location: Scotland
Status: Offline
Points: 6579
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 Posted: 31-January-2008 at 11:23 |
Cheers Ewan.
My director has given me a ticket to the Rugby on Sunday at Murrayfield as a cheer up. We are having a corporate bash for clients etc.
What is the craic with rugby, that's the game with the pointy ball innit?
Andrew
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Be exclusive and drive a Petrol 5 Series!
Current
'13 62 F10 535i MSport Auto
Previous
'04 04 E60 545i SE Auto
'03 53 E60 545i SE Auto (Stolen)
'98 S E39 523i SE Auto
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Webdunk
Moderator Group
M3 GT Register
Joined: 16-October-2002
Location: Central Scotland
Status: Offline
Points: 5245
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Posted: 31-January-2008 at 11:26 |
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That'll go some way to helping! The corp hospitality there is fantastic. I've been twice and they look after you v well indeed.
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BeemaBoy
Really Senior Member II
Starting a Collection
Joined: 25-October-2004
Location: Johannesburg, South Africa
Status: Offline
Points: 927
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Posted: 01-February-2008 at 07:46 |
OMG Andrew... Just saw this post now...
Really really sorry to hear that  ...
There is nothing to be said that will make you feel better...
I hope you get everything sorted quickly...
BB
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87 E30 320I
95 E34 525I Auto, Executive Package, Arctic Silver
98 E38 740I Steptronic, Silver
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ewan.c
Really Senior Member I
Joined: 27-March-2005
Location: Paisley
Status: Offline
Points: 470
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Posted: 01-February-2008 at 10:13 |
Rugby, would be good, I was supposed to be going with a supplier....but they somehow managed to c*ck the order up and they don't actually have the tickets!
Needless to say, they aren't my favourite supplier just now anyway.
Off to Aviemore instead (assuming the A9 is still open)
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thepits
Moderator Group
Joined: 09-July-2003
Location: far far away
Status: Offline
Points: 10000473
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Posted: 02-February-2008 at 14:10 |
 Andrew Rolland wrote:
My director has given me a ticket to the Rugby on Sunday at Murrayfield as a cheer up. |
Don't bank on it 
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Cats know your every thought.
But don't care.
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Andrew Rolland
Moderator Group
Go away rain
Joined: 19-August-2004
Location: Scotland
Status: Offline
Points: 6579
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Posted: 04-February-2008 at 08:53 |
thepits wrote:
Andrew Rolland wrote:
My director has given me a ticket to the Rugby on Sunday at Murrayfield as a cheer up. |
Don't bank on it
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Indeedely Hurrumph!
At least the New Zealend Ref will get his French passport application through a lot faster now!
Andrew
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Be exclusive and drive a Petrol 5 Series!
Current
'13 62 F10 535i MSport Auto
Previous
'04 04 E60 545i SE Auto
'03 53 E60 545i SE Auto (Stolen)
'98 S E39 523i SE Auto
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Rossi
Bavarian-Board Contributor
Joined: 07-May-2005
Status: Offline
Points: 3311
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Posted: 04-February-2008 at 08:58 |
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disappointing game really Andrew, if the try line was the oppositions 22, we'd have won it but, handling proved to be the downfall of Scotland yet again :¬
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nero
Moderator Group
Just call me Tripod
Joined: 15-October-2002
Location: Scotland
Status: Offline
Points: 3131
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Posted: 05-February-2008 at 16:09 |
Pity the thieves weren't in this gang
Thieves take cars back to owners
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Andrew Rolland
Moderator Group
Go away rain
Joined: 19-August-2004
Location: Scotland
Status: Offline
Points: 6579
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Posted: 06-February-2008 at 07:59 |
Update
Phoned insurance company yesterday to tell them that I have posted off the V5, MOT Cert, Insurance Cert, Service History, Pics, spare key etc etc. I sent that special delivery, wasn't taking a chance. They said that they were pursuing BMW to admit liability in order to make a payout.
Certainly not going to settle if they try and blame me or offer a 50-50!
Also sent a letter to BMW GB (Special delivery so I know they will get it!) to tell them of what happened the last time I visited one of their dealers!
All I can do is sit an wait!
So frustrating.
Andrew
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Be exclusive and drive a Petrol 5 Series!
Current
'13 62 F10 535i MSport Auto
Previous
'04 04 E60 545i SE Auto
'03 53 E60 545i SE Auto (Stolen)
'98 S E39 523i SE Auto
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kbannon
Admin Group
E39 525i Sport Individual
Joined: 09-October-2002
Location: 64 Zoo Lane
Status: Offline
Points: 15508
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Posted: 06-February-2008 at 09:19 |
Andrew Rolland wrote:
Certainly not going to settle if they try and blame me or offer a 50-50! |
Are you serious? How on earth could you be liable in any way?
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Current: 2009 E60 520d "Sport" tractor
Previous: 1989 E30 320i SE
1997 E39 523i
2003 E39 525i Sport Individual
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Andrew Rolland
Moderator Group
Go away rain
Joined: 19-August-2004
Location: Scotland
Status: Offline
Points: 6579
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Posted: 06-February-2008 at 13:26 |
The insurance company got me worried when they said things like, 'if they don't admit liability'.
I'll agrue that it has nothing to do with me, don't worry.
Andrew
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Be exclusive and drive a Petrol 5 Series!
Current
'13 62 F10 535i MSport Auto
Previous
'04 04 E60 545i SE Auto
'03 53 E60 545i SE Auto (Stolen)
'98 S E39 523i SE Auto
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xenodrew
Groupie
Joined: 21-December-2007
Location: Scotland
Status: Offline
Points: 55
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Posted: 06-February-2008 at 15:52 |
A quick heads up re your contact to BMW UK . . . send a pdf version of the correspondence by email and request a read receipt too.
Things like this are more likely to be passed around quicker than a hard copy letter, plus you'll definitely know that they've received it!
Best of luck, keep us posted.
Drew
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Andrew Rolland
Moderator Group
Go away rain
Joined: 19-August-2004
Location: Scotland
Status: Offline
Points: 6579
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Posted: 06-February-2008 at 17:39 |
Might just do that Drew.
Andrew
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Be exclusive and drive a Petrol 5 Series!
Current
'13 62 F10 535i MSport Auto
Previous
'04 04 E60 545i SE Auto
'03 53 E60 545i SE Auto (Stolen)
'98 S E39 523i SE Auto
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Peter Fenwick
Bavarian-Board Contributor
Joined: 27-August-2003
Location: Lost somewhere in time...
Status: Offline
Points: 6484
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Posted: 07-February-2008 at 10:38 |
Just seen this post Andrew.
Sorry to hear about your loss. Having a car nicked sucks. I just hope that it is resolved as quickly and as painlessly as possible.
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Entering an age of Austerity and now driving a Focus Diesel.
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Andrew Rolland
Moderator Group
Go away rain
Joined: 19-August-2004
Location: Scotland
Status: Offline
Points: 6579
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Posted: 07-February-2008 at 15:46 |
Just e-mail a pdf copy of my letter to customerservices at BMW. Got a delivery receipt and a read receipt, no reply yet. Also got an automated reply stating
"Thank you for contacting BMW Customer Services.
One of our executives will respond shortly, alternatively if your enquiry is urgent please contact Customer Services on 0870 5050 160.
As part of our ongoing customer satisfaction programme please be aware that calls may be recorded for training purposes."
I await one of their executives to respond.
Andrew
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Be exclusive and drive a Petrol 5 Series!
Current
'13 62 F10 535i MSport Auto
Previous
'04 04 E60 545i SE Auto
'03 53 E60 545i SE Auto (Stolen)
'98 S E39 523i SE Auto
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xenodrew
Groupie
Joined: 21-December-2007
Location: Scotland
Status: Offline
Points: 55
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Posted: 07-February-2008 at 16:38 |
sorted . . . the freephone number for BMW UK is
0800 777 113 (I hate these 0845, 0870 numbers!!!)
Hopefully you'll get some sort of response quicker by being able to refer to the email that was delivered.
Cheers again!
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Andrew Rolland
Moderator Group
Go away rain
Joined: 19-August-2004
Location: Scotland
Status: Offline
Points: 6579
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Posted: 07-February-2008 at 16:49 |
Where did you get that number from Drew?
0800 777 111 is the BMW assist no.
I phone Customer Services last Monday when it all kicked off but I have never had anything back from them.
Andrew
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Be exclusive and drive a Petrol 5 Series!
Current
'13 62 F10 535i MSport Auto
Previous
'04 04 E60 545i SE Auto
'03 53 E60 545i SE Auto (Stolen)
'98 S E39 523i SE Auto
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xenodrew
Groupie
Joined: 21-December-2007
Location: Scotland
Status: Offline
Points: 55
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Posted: 07-February-2008 at 17:31 |
Got the number from
www.saynoto0870.com
It's proved to be a very good resource for bypassing call centres, getting direct dial landlines, mostly from people challenging companies with the FOI legislation. Don't go telling everyone . . . 
There is another number there too, 0113 prefix, Leeds I think, although it's unverified on their database.
Regardless of that I would have thought you'd have heard at least some of the right noises coming from their HQ by now? There are so many aspects to this that I find completely infuriating, from the time taken to report the crime, right through to the problems you'll most likely encounter with uninsured losses.
Cheers again
Drew
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kbannon
Admin Group
E39 525i Sport Individual
Joined: 09-October-2002
Location: 64 Zoo Lane
Status: Offline
Points: 15508
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Posted: 07-February-2008 at 17:55 |
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Without wanting to prejudice a claim or a potential trial, was any explanation given as to how your keys and car were removed from the dealers?
Any word back from the polis?
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Current: 2009 E60 520d "Sport" tractor
Previous: 1989 E30 320i SE
1997 E39 523i
2003 E39 525i Sport Individual
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Andrew Rolland
Moderator Group
Go away rain
Joined: 19-August-2004
Location: Scotland
Status: Offline
Points: 6579
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Posted: 07-February-2008 at 18:12 |
kbannon wrote:
Without wanting to prejudice a claim or a potential trial, was any explanation given as to how your keys and car were removed from the dealers?
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Yip but I'd rather not say at this present moment, just in case.
kbannon wrote:
Any word back from the polis?
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Nah, nothing. I tried to phone the CID officer but he wasn't in. I dare say he will be in touch if he hears anything.
Insurance company are still proccessing. They are taking the stance that BMW are liable though. But that is still to be confirmed. "It is still in the early stages" Hmm...
Andrew
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Be exclusive and drive a Petrol 5 Series!
Current
'13 62 F10 535i MSport Auto
Previous
'04 04 E60 545i SE Auto
'03 53 E60 545i SE Auto (Stolen)
'98 S E39 523i SE Auto
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STOLEN - My E60
