STOLEN - My E60

Looks like things are moving on reasonably well now Andrew. There's a lot to be said for emailing the organ grinder as opposed to the monkey.

As I said in an earlier post the main thing to watch out for will be the dealers unwillingness to claim on their insurance, they'll try their best to absorb the loss whilst trying to assure BMW UK that you're a happy camper!

Cheers again

Drew

Update from BMW (GB) Ltd - Friday

Got a phone call on Friday afternoon from the helpful Dealer Principal at Douglas Park.  He told me that BMW (GB) Ltd has sent him a copy of my letter.

Bottom line is he has been told by BMW (GB) Ltd to 'sort it', I think this is likely to be the only response I'll get on my letter.  Anyway, he was once again apologetic and told me he would reimburse me for the cost of insuring the replacement 520d that the dealer has supplied, which is good.  He also told me that CID have discovered that it was only one person involved in taking my car and not three people as previously thought.

He again told me that he is hopeful that my car will be found (Aye in Dubai mibbie!) but that he would help me with a deal on a replacement 545i if it came to it.

Insurance company Update - Saturday

Phone my insurance company to extend the cover on the 520d. Blah blah blah, they told me the car is insured for market value.  I asked how they define market value and was advised that it was based on numerous things and Glass Guide Price.

I was also told that this claim will go down as a black mark against me until it is resolved with the BMW insurance company.  That is if they decide to counter claim the BMW insurance company.  I told them that there was no way that I was going to settle for this and that they (my insurance company) must do everything in their power to claim back from the BMW insurance company as this is no way my fault or my insurance company fault.

Insurance Company Update - Sunday

Insurance Company have e-mailed to tell me that an assessor will shortly be in contact to discuss my claim.  Aye Bring it on!

CID Update - Monday

Some thieving person has been lifted on a different matter and confessed to pinching my car.  This happened last night.  This person has been charged with the theft of my car. He sold the car on within an hour of stealing it as he thought it had a tracker in it.  CID said that this other place was across the country which I am assuming Edinburgh.  They think it is in a lock up somewhere.   They said they still might not find the car.

All good fun really.

Andrew

Thanks Mike, like yourself and Peter, this thread has been missed by a few people on here, but it is only when you actually read it that you can't actually take in what has happened.  And no I still can't really believe it either until I look out to my driveway and see a slightly different 5 series sitting there.

I put my car into a flagship city centre dealer to get fixed and the car drives off from their forecourt without them knowing.  I only found out by checking the dealers web site that they were actually open on the Sunday, still no one noticed on the Sunday, only when they went looking for it on the Monday the horrible truth was realised.

In the case of the story you told about keys being lifted off a desk, who paid out on the vehicle?  Was it the dealers insurance company?

No response from BMW UK yet but still early I suppose.

Andrew

kbannon wrote: Without wanting to prejudice a claim or a potential trial, was any explanation given as to how your keys and car were removed from the dealers?

Yip but I'd rather not say at this present moment, just in case.

kbannon wrote: Any word back from the polis?

Nah, nothing.  I tried to phone the CID officer but he wasn't in.  I dare say he will be in touch if he hears anything.

Insurance company are still proccessing.  They are taking the stance that BMW are liable though.  But that is still to be confirmed.  "It is still in the early stages" Hmm...

Andrew

Got the number from

www.saynoto0870.com

It's proved to be a very good resource for bypassing call centres, getting direct dial landlines, mostly from people challenging companies with the FOI legislation. Don't go telling everyone . . .

There is another number there too, 0113 prefix, Leeds I think, although it's unverified on their database.

Regardless of that I would have thought you'd have heard at least some of the right noises coming from their HQ by now? There are so many aspects to this that I find completely infuriating, from the time taken to report the crime, right through to the problems you'll most likely encounter with uninsured losses.

Cheers again

Drew

sorted . . . the freephone number for BMW UK is

0800 777 113 (I hate these 0845, 0870 numbers!!!)

Hopefully you'll get some sort of response quicker by being able to refer to the email that was delivered.

Cheers again!

Just seen this post Andrew.

Sorry to hear about your loss. Having a car nicked sucks. I just hope that it is resolved as quickly and as painlessly as possible.

A quick heads up re your contact to BMW UK . . . send a pdf version of the correspondence by email and request a read receipt too.

Things like this are more likely to be passed around quicker than a hard copy letter, plus you'll definitely know that they've received it!

Best of luck, keep us posted.

Drew