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Rossi
Bavarian-Board Contributor
Joined: 07-May-2005
Status: Offline
Points: 3311
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Topic: ***** **** are absloute... Posted: 18-March-2006 at 05:14 |
I suggest giving them one more chance, after all, they are bound to bend over backwards to assist you in future. The way I see it, their customer relationships and priorities may improve after learning something from this incident.
We all learn from mistakes!
They may be the next M*******s given time!
Edited by RossiS
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bmwcrazy
Really Senior Member II
1995 M5,1995 318ISE,1997 325
Joined: 24-October-2005
Location: (glasgow the wee apple) big dazz
Status: Offline
Points: 661
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Posted: 17-March-2006 at 21:13 |
hard one but i have never gone back to that one( at the university) bad service is bad service .UR CARS MINTED MATE THINK I HAVE SEEN IT ABOUT CHIVAS ,PAISLY ROUNDABOUT do u really trust them ?
good luck anyway. good indy in brigton down from the barras ex bmw man, thats were i go
dazz
Edited by bmwcrazy
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m3tiko
Really Senior Member II
Joined: 29-May-2005
Location: Braveheart Country..aka Pai
Status: Offline
Points: 1483
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Posted: 17-March-2006 at 19:55 |
So what would you do lads??? Pay another visit or go back to the devil I know??
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335d evolve 354bhp/742nm....M3 SEE YA!!
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m3tiko
Really Senior Member II
Joined: 29-May-2005
Location: Braveheart Country..aka Pai
Status: Offline
Points: 1483
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Posted: 17-March-2006 at 19:48 |
I adopted M******s (ok NeRo) after our show n shine. Felt these lads were straight up and very professional. Had already got them to do things, the distance/fuel costs it didn't bother me
TBH I was going to to get them to do all my work when service was due (3000 miles approx left) but they are no more I hear.
Edited by m3tiko
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335d evolve 354bhp/742nm....M3 SEE YA!!
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Pete330
Really Senior Member II
Joined: 26-November-2003
Location: Aberdeen
Status: Offline
Points: 8969
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Posted: 17-March-2006 at 19:43 |
m3tiko wrote:
Asked Nero to open this thread so that I could let you know the outcome of yesterdays showdown.
A telephone conversation with the ever so apologetic service manager stating their fault in not dealing with the urgency it required. In no way should I have been redirected or asked to bring or book the car as the concerned matter in question into the cars drivability was in question.
The manager concluded in his own words "that a technician should've looked over the car, for any tell tale signs, this would've confirmed any immediate action required".
He also wanted to reassure me that they regard themselves as one of the best dealer networks in Scotland and take all their work very seriously and no way should I feel unwelcome in bringing custom to themselves once again.
Quick thanks to noisufnoc for getting the words round the correct way!!! I believe John also received a phone call as well from the garage regarding this matter. |
So is Tiko going to Adopt this BMW dealers then? (If not sure what i mean check this month`s Straight Six)
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Previous:
E36 318is coupe, E36 323i coupe, E30 316 saloon, E30 318 saloon, E46 330ci Sport Conv E92 325d M Sport(3.0),With Loads of gadgets
Current: 116i Sport F20
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m3tiko
Really Senior Member II
Joined: 29-May-2005
Location: Braveheart Country..aka Pai
Status: Offline
Points: 1483
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Posted: 17-March-2006 at 19:41 |
whats normal to you and I..may be serious or potentially hazardous. This was the reason for taking the car to someone whom you trust to help rectify or indicate a certain fault that does/doesn't require immediate action.
Edited by m3tiko
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335d evolve 354bhp/742nm....M3 SEE YA!!
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stephenperry
Bavarian-Board Contributor
Joined: 20-April-2004
Location: Elgin
Status: Offline
Points: 7213
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Posted: 17-March-2006 at 19:32 |
m3tiko wrote:
Stephen..I'm no mechanic but yes I checked for any hissing sounds if thats what you mean |
if you made that clear to them at the time then their attitude is very bad - a possible malfunction in the tyre sensor system would need to be diagnosed, if they didn't take heed or you didn't tell them that you've checked the pressures/for leakage then they might infer (and i'm not condoning this) "RTFM - pump your tyres up!"
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2007 Ford Mondeo 2.0 TDCI Titanium X Auto
1983 Ford Sierra XR4i
2000 Alpina B10 3.3 #118
1999 BMW 323Ci
1995 BMW 318i SE
1994 Vauxhall Omega 2.0 GLS
1995 Ford Mondeo 1.8 LX
1990 Honda Concerto 1.6 EX
1986 Ford Orion 1.6 GL
1989 Ford Fiesta 1.1 Firefly
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m3tiko
Really Senior Member II
Joined: 29-May-2005
Location: Braveheart Country..aka Pai
Status: Offline
Points: 1483
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Posted: 17-March-2006 at 19:26 |
Dazz..I feel once bitten twice a fool
On the other hand...better the devil you know
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335d evolve 354bhp/742nm....M3 SEE YA!!
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m3tiko
Really Senior Member II
Joined: 29-May-2005
Location: Braveheart Country..aka Pai
Status: Offline
Points: 1483
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Posted: 17-March-2006 at 19:21 |
Stephen..I'm no mechanic but yes I checked for any hissing sounds if thats what you mean
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335d evolve 354bhp/742nm....M3 SEE YA!!
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bmwcrazy
Really Senior Member II
1995 M5,1995 318ISE,1997 325
Joined: 24-October-2005
Location: (glasgow the wee apple) big dazz
Status: Offline
Points: 661
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Posted: 17-March-2006 at 19:20 |
glad u got it sorted mate me thinks too much too late ,
dazz
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stephenperry
Bavarian-Board Contributor
Joined: 20-April-2004
Location: Elgin
Status: Offline
Points: 7213
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Posted: 17-March-2006 at 19:20 |
did you check the tyres for obvious visible damage and their pressure before heading to the dealer?
Edited by stephenperry
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2007 Ford Mondeo 2.0 TDCI Titanium X Auto
1983 Ford Sierra XR4i
2000 Alpina B10 3.3 #118
1999 BMW 323Ci
1995 BMW 318i SE
1994 Vauxhall Omega 2.0 GLS
1995 Ford Mondeo 1.8 LX
1990 Honda Concerto 1.6 EX
1986 Ford Orion 1.6 GL
1989 Ford Fiesta 1.1 Firefly
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m3tiko
Really Senior Member II
Joined: 29-May-2005
Location: Braveheart Country..aka Pai
Status: Offline
Points: 1483
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Posted: 17-March-2006 at 19:16 |
A loss in pressure due to either tyre damage, puncture or just simply air.
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335d evolve 354bhp/742nm....M3 SEE YA!!
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stephenperry
Bavarian-Board Contributor
Joined: 20-April-2004
Location: Elgin
Status: Offline
Points: 7213
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Posted: 17-March-2006 at 19:09 |
according to the handbook what did the warning light signify?
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2007 Ford Mondeo 2.0 TDCI Titanium X Auto
1983 Ford Sierra XR4i
2000 Alpina B10 3.3 #118
1999 BMW 323Ci
1995 BMW 318i SE
1994 Vauxhall Omega 2.0 GLS
1995 Ford Mondeo 1.8 LX
1990 Honda Concerto 1.6 EX
1986 Ford Orion 1.6 GL
1989 Ford Fiesta 1.1 Firefly
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m3tiko
Really Senior Member II
Joined: 29-May-2005
Location: Braveheart Country..aka Pai
Status: Offline
Points: 1483
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Posted: 17-March-2006 at 19:02 |
Asked Nero to open this thread so that I could let you know the outcome of yesterdays showdown.
A telephone conversation with the ever so apologetic service manager stating their fault in not dealing with the urgency it required. In no way should I have been redirected or asked to bring or book the car as the concerned matter in question into the cars drivability was in question.
The manager concluded in his own words "that a technician should've looked over the car, for any tell tale signs, this would've confirmed any immediate action required".
He also wanted to reassure me that they regard themselves as one of the best dealer networks in Scotland and take all their work very seriously and no way should I feel unwelcome in bringing custom to themselves once again.
Quick thanks to noisufnoc for getting the words round the correct way!!! I believe John also received a phone call as well from the garage regarding this matter.
|
335d evolve 354bhp/742nm....M3 SEE YA!!
|
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bmwcrazy
Really Senior Member II
1995 M5,1995 318ISE,1997 325
Joined: 24-October-2005
Location: (glasgow the wee apple) big dazz
Status: Offline
Points: 661
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Posted: 16-March-2006 at 15:16 |
lucky u must just be glasgow ,i mean its not as if we are driving sh,it cars just feel its all about sales then its a big f,,k u
what a let down
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Pete330
Really Senior Member II
Joined: 26-November-2003
Location: Aberdeen
Status: Offline
Points: 8969
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Posted: 16-March-2006 at 15:15 |
Taken from a previous topic Guy`s
Can anyone who has a negative and/or positive thing to say about a dealer (not naming them) can you pls PM Me(BMBits.co.uk). I will collate a list of the points and I will make sure that they are presented to one of the following as required:
Scottish Region Dealers
BMWGB
BMWCCGB committee for review with BMWGB
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Previous:
E36 318is coupe, E36 323i coupe, E30 316 saloon, E30 318 saloon, E46 330ci Sport Conv E92 325d M Sport(3.0),With Loads of gadgets
Current: 116i Sport F20
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ally
Really Senior Member II
Joined: 11-October-2004
Status: Offline
Points: 1529
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Posted: 16-March-2006 at 14:41 |
That's terrible, especially if something had happened, perish the thought. I must admit I find JCs up here very good indeed, friendly, knowledgable & helpful, between them & Kev Arthur, we are well looked after up here.
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E39 530i Sport Aegean Blue Edition
Saab 9-5T SE Estate
E36 318i loon...sold
E36 323i coupe...sold
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m3Cecotto
Bavarian-Board Forum Sponsor
Joined: 29-September-2003
Location: Scotland
Status: Offline
Points: 791
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Posted: 16-March-2006 at 14:21 |
My experience with Fairbairn's is that they are no better. They tried to fix a bad steering wobble on my car twice, bushes, shocks, TREs etc. etc., KDS twice - cost fortunes and it was just as bad.
I had a puncture, changed the wheel and it was fixed. T0ssers.
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1981 E23 735i 1989 E30 325i Motorsport Cabrio 1989 E24 635CSi Motorsport Edition Bavarian Retro Cars
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Rossi
Bavarian-Board Contributor
Joined: 07-May-2005
Status: Offline
Points: 3311
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Posted: 16-March-2006 at 13:49 |
Thats just typical of BMW Stealerships
IMHO They don't give an fcuk unless you want to buy a car! Fairplay the cars are worth it but, I can't help feeling their customer care has vanished which has been devoured by greed and sales targets.
German Cars British Salespersons
That's sad news m8, especially with a young one actually in the car at the time. You have every right to complain to BMW(UK) good luck m8.
She must drink Horlicks before bedtime, cupid stow!
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m3tiko
Really Senior Member II
Joined: 29-May-2005
Location: Braveheart Country..aka Pai
Status: Offline
Points: 1483
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Posted: 16-March-2006 at 13:26 |
My order is with HF's...but still I want answers. I'm definitely writing a letter to BMW(UK) regarding this matter and depending on the outcome will I then progress with my order otherwise...
Edited by m3tiko
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335d evolve 354bhp/742nm....M3 SEE YA!!
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